MC Truck and Bus Supplies Warton Freight Services
June 2021
Warton Freight Services has marked 30 years in the haulage industry by putting a new Volvo FH 8x2 rigid onto the road, equipped with a 70-tonne/metre Fassi crane.
Consumer Credit
Financial Conduct Authority
Both MC Rental Limited and MC Truck & Bus Limited are authorised and regulated by the Financial Conduct Authority in relation to consumer credit regulated activities. Our registration numbers are: MC Rental Limited FRN 705115 and MC Truck & Bus Limited FRN 705336. We are credit brokers and not lenders. We may introduce you to firms who also act as credit brokers, introduce you to a source of credit from a carefully selected panel of lenders, or introduce you to firms offering contract hire. We may be paid a fee for these introductions.
Consumer Credit Complaints Procedure
Your views are important to us and if we do not deliver to the high standard of service you should expect, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the problem as quickly as possible.
How we handle complaints
Step 1
Please contact us at your earliest convenience with the following information:
- Your full name, address and telephone number
- Details of any previous correspondence you’ve had with us
- Details of your problem or complaint
- We will try to give you an answer there and then, but if this is not possible we will take full details from you and arrange for the problem to be investigated.
You can contact us in one of the following ways:
In writing to: Peter Booth, MC Group Ltd, Beddow Way, Forstal Road, Aylesford Kent ME20 7BT
By phone: 01622 710811
By email: peter.booth@mcgroupltd.co.uk
Step 2
We will try to resolve your complaint straight away. However, if it requires a more in-depth investigation, then we will aim to give you our final response within four weeks. If for whatever reason this is not possible, we will contact you to explain the reasons why and let you know how long our investigations are likely to take.
Step 3
We hope that you'll never have to do this, but if you're not happy with the way we’ve handled your complaint, the outcome of it, or if eight weeks have passed and we have not sent you our final response, you may have the right to refer your case to the Financial Ombudsman Service.
You can contact them in one of the following ways:
In writing:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
By phone: 0800 023 4567
By email: complaint.info@financial-ombudsman.org.uk
Website: http://www.financial-ombudsman.org.uk
Please remember that you will need to refer your complaint to the Financial Ombudsman Service within six months of receiving our final response.
Latest News
The Felix Van
June 2021
An estimated 931 million tonnes of food is wasted every single year, equalling the weight of 23 million fully-loaded 40-tonne trucks, enough to circle the Earth 7 times, according to a new report published by the United Nations Environment Programme (UNEP, 2021).
This staggering amount is shocking when millions of people in the UK regularly experience hunger. However, thanks to organisations such as The Felix Project, there is hope for change. This year we have partnered with The Felix Project is London's largest food redistribution charity.
The Future is Electric
June 2021
Volvo Trucks releases complete range of electric trucks.
This year after the success of the electric Volvo FL and FE, Volvo are now selling the electric heavy-duty Volvo FH, Volvo FM and Volvo FMX.