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  • News
    • Success for MC Truck and Bus at Volvo Awards
    • MCTB Hythe Welcome New General Manager
    • Applauding those people who go the extra mile
    • MC Group Right on Track
    • Development of Innovative Lightweight Volumetric Concrete Mixer
    • Two New Crane Equipped Volvo FM Rigids at Gatwick Group
    • New 25 Year Special Edition Volvo FH16 750 for MAH UK Transport Ltd
    • Technician Gary stars in Japan
    • Alcaline UK Take Two New Volvo FH's into Euro Heat Zone
    • MC Truck & Bus makes significant investment in its Burgess Hill dealership
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    • HGV Technician - Burgess Hill
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Call Us On 01622 710811 01622 710811
  • Locations
    • Burgess Hill
    • Hythe
    • Maidstone
    • MC Rental
    • Southampton
    • Thurrock
    • Witham
  • About
    • History
    • News
    • Careers
    • Environmental Policy
    • Terms of Use
    • Privacy Policy
    • General Terms and Conditions MC Truck and Bus Ltd
    • General Terms and Conditions MC Rental Ltd
    • Gender Pay Report 2019
    • Consumer Credit
    • Health and Safety Policy
    • Modern Slavery Statement 2019
    • COVID-19 Secure Certificate
  • Contact
  • Vehicle Rental
    • Van Rental
    • Temperature Controlled Vehicle Rental
    • Rigid Truck Rental
    • Municipal Vehicle Rental
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    • Tractor Unit Rental
  • News
  • Careers
    • HGV Technician - Burgess Hill
  • Vehicle Sales
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    • Isuzu Trucks
    • Volvo Municipal Vehicles
    • Pre-Owned Vehicles
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  • Customer Care
    • Servicing
    • 24-Hour Breakdown Service
    • Bus and Coach
    • Body Shop and Paint Shop
    • Parts and Consumables
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  • More

    Consumer Credit

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    • Consumer Credit

    Financial Conduct Authority

    Both MC Rental Limited and MC Truck & Bus Limited are authorised and regulated by the Financial Conduct Authority in relation to consumer credit regulated activities. Our registration numbers are: MC Rental Limited FRN 705115 and MC Truck & Bus Limited FRN 705336. We are credit brokers and not lenders. We may introduce you to firms who also act as credit brokers, introduce you to a source of credit from a carefully selected panel of lenders, or introduce you to firms offering contract hire. We may be paid a fee for these introductions.

    Consumer Credit Complaints Procedure 

    Your views are important to us and if we do not deliver to the high standard of service you should expect, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the problem as quickly as possible.

    How we handle complaints

    Step 1

    Please contact us at your earliest convenience with the following information:

    • Your full name, address and telephone number
    • Details of any previous correspondence you’ve had with us
    • Details of your problem or complaint
    • We will try to give you an answer there and then, but if this is not possible we will take full details from you and arrange for the problem to be investigated.

    You can contact us in one of the following ways:

    In writing to: Peter Booth, MC Group Ltd, Beddow Way, Forstal Road, Aylesford Kent ME20 7BT

    By phone: 01622 710811

    By email:  peter.booth@mcgroupltd.co.uk

    Step 2

    We will try to resolve your complaint straight away. However, if it requires a more in-depth investigation, then we will aim to give you our final response within four weeks. If for whatever reason this is not possible, we will contact you to explain the reasons why and let you know how long our investigations are likely to take.

    Step 3

    We hope that you'll never have to do this, but if you're not happy with the way we’ve handled your complaint, the outcome of it, or if eight weeks have passed and we have not sent you our final response, you may have the right to refer your case to the Financial Ombudsman Service.

    You can contact them in one of the following ways:

    In writing:

    The Financial Ombudsman Service
    Exchange Tower
    London
    E14 9SR

    By phone: 0800 023 4567
    By email: complaint.info@financial-ombudsman.org.uk
    Website: http://www.financial-ombudsman.org.uk

    Please remember that you will need to refer your complaint to the Financial Ombudsman Service within six months of receiving our final response.

    • History
    • News
    • Careers
    • Environmental Policy
    • Terms of Use
    • Privacy Policy
    • General Terms and Conditions MC Truck and Bus Ltd
    • General Terms and Conditions MC Rental Ltd
    • Gender Pay Report 2019
    • Consumer Credit
    • Health and Safety Policy
    • Modern Slavery Statement 2019
    • COVID-19 Secure Certificate

    Latest News

    Success for MC Truck and Bus at Volvo Awards

    January 2021

    MC Truck and Bus have triumphed at the annual Volvo dealer awards taking the trophy for Genuine Volvo Parts Dealer of the Year Award and Burgess Hill taking first place in the coveted Service Excellence Award.

    MCTB Hythe Welcome New General Manager

    January 2021

    Brian Taylor has been promoted within MC Truck and Bus to become the new General Manager for the Hythe location.

    Applauding those people who go the extra mile

    November 2020

    In support of #LovetheLorry week, (commencing 16th November until 22nd November) we are taking this opportunity to celebrate all the key workers who have performed outstandingly during the COVID 19 pandemic.

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