Customer Service Manager

MC Truck & Bus Ltd (part of the MC Group) is a successful and established truck dealer in the South of England. We operate eight multi-franchised dealer points plus a dynamic rental business with in excess of 3000 assets offering innovative business solutions to vehicle operators

Details

We are looking for a professional, effective communicator to represent our Thurrock Depot, ensuring our customers continue to receive excellent service. Ideally applicants will have worked in a vehicle dealership or similar role within the motor vehicle industry at Supervisory or Managerial level, have excellent interpersonal skills, the drive and confidence to deal with difficult situations, a good understanding of Service Department procedures, a positive “can do” attitude and a basic understanding of vehicle mechanics. In addition, applicants must be capable of managing a busy workload, have a flexible outlook and positively contribute towards developing the Depot. Basic computer skills are essential (i.e. word, excel and email) and experience of a workshop loading/booking management computer system such as dealer point would be advantageous. A valid car driving licence is essential. Duties will include:

  • Visiting customers to build and develop customer care
  • Overseeing and managing the Service Reception staff
  • Maintain vehicle service schedules
  • Manage ATF/MOT lane bookings
  • Manage cash sales and banking
  • Monitoring and communicating customer requirements
  • Monitoring the invoice queries and taking appropriate action
  • Dealing with customer complaints
  • Monitoring and analysing the contract portfolio
  • Recognise potential sales leads and forward to the Sales team

Hours:- Monday – Friday, 8 am – 5.30 pm


Benefits include:- Company Car + Bonus + 31 days holiday inclusive of bank holidays rising to 33 with service, company contributory pension plan and free life assurance.

To apply please email your CV to mcgroup.recruitment@mcgroupltd.co.uk


Please note we only contact candidates who are invited to attend interview due to the large response to adverts. Shortlisted candidates only, will be contacted in approx. 3 weeks.

  • Thurrock

Call us on 01622 710811 01622 710811 to apply for this role