Customer Service Manager

MC Truck & Bus Ltd (part of the MC Group) is a successful and established truck dealer in the South of England. We operate eight multi-franchised dealer points plus a dynamic rental business with in excess of 3000 assets offering innovative business solutions to vehicle operators


We are looking for a professional, effective communicator to represent our Thurrock Depot, ensuring our customers continue to receive excellent service. Ideally applicants will have worked in a vehicle dealership or similar role within the motor vehicle industry at Supervisory or Managerial level, have excellent interpersonal skills, the drive and confidence to deal with difficult situations, a good understanding of Service Department procedures, a positive “can do” attitude and a basic understanding of vehicle mechanics. In addition, applicants must be capable of managing a busy workload, have a flexible outlook and positively contribute towards developing the Depot. Basic computer skills are essential (i.e. word, excel and email) and experience of a workshop loading/booking management computer system such as dealer point would be advantageous. A valid car driving licence is essential. Duties will include:

  • Visiting customers to build and develop customer care
  • Overseeing and managing the Service Reception staff
  • Maintain vehicle service schedules
  • Manage ATF/MOT lane bookings
  • Manage cash sales and banking
  • Monitoring and communicating customer requirements
  • Monitoring the invoice queries and taking appropriate action
  • Dealing with customer complaints
  • Monitoring and analysing the contract portfolio
  • Recognise potential sales leads and forward to the Sales team

Hours:- Monday – Friday, 8 am – 5.30 pm

Benefits include:- Company Car + Bonus + 31 days holiday inclusive of bank holidays rising to 33 with service, company contributory pension plan and free life assurance.

To apply please email your CV to

Please note we only contact candidates who are invited to attend interview due to the large response to adverts. Shortlisted candidates only, will be contacted in approx. 3 weeks.

  • Thurrock

Call us on 01622 710811 01622 710811 to apply for this role