Customer Service Advisor - Portsmouth

MC Truck & Bus Ltd (part of the MC Group) is a successful and established truck dealer in the South of England. We operate eight multi-franchised dealer points plus a dynamic rental business with in excess of 3000 assets offering innovative business solutions to vehicle operators

We are looking for a confident individual with excellent customer care and administration skills to deliver a first class service to our customers to work at our Depot in Portsmouth Hampshire. This is a busy role, therefore, excellent organisational skills and the ability to multi-task are essential requirements. Duties include; booking trucks into the workshop, obtaining mileage from inside the truck cab, arranging courtesy vehicles, raising repair orders, receiving and making telephone calls, using a computerised booking in system and advising customers of MOT/Service appointments. Applicants must be conversant with word, excel, database input and email. Previous experience of a computerised booking in system desirable but not essential.

Whilst previous experience is not essential we will be looking for candidates who:

  • are professional
  • have smart appearance
  • can multi task without being flustered
  • can demonstrate excellent administration and data input skills
  • are able to learn quickly
  • are Computer literate
  • have a customer care background or natural flair with customers

A valid standard car licence is preferred.


Hours:- 42.5 hours per week. Monday – Friday 9.00 am – 6.00 pm including ½ an hour lunch break.

Benefits include:- 31 days holiday inclusive of bank holidays rising to 33 with service, company contributory pension plan and free life assurance

To apply please email your CV to mcgroup.recruitment@mcgroupltd.co.uk. Internal applicants should send a letter of application stating why they believe they are suitable to the Personnel Department.

Please note we only contact candidates who are invited to attend interview due to the large response to adverts. Shortlisted candidates only, will be contacted in approx. 3 weeks.

Internal applicants:- Please notify your Line Manager of your intention to apply as employment references are likely to be obtained.

  • Portsmouth

Call us on 01622 710811 01622 710811 to apply for this role